As of Sunday the 15th of March, measures are in place in the Netherlands to tackle the spread of the coronavirus. In the following months the Government has adjusted it’s corona-related measures every few weeks. You can find the latest update here.
As a result of this measure, ProDemos unfortunately has had to cancel all tours starting from Friday the 13th of March. We will do this until the 30th of June 2020. In week 21 (19th of May) we will decide whether we’ll have to extend this period.
The costs for tickets and group arrangements will be refunded. ProDemos will personally contact everyone who has booked a (group)tour within the indicated period.
Visitor centre closed
As of Saturday the 14th of March, the Visitor Centre of ProDemos at Hofweg 1 will be closed for visitors until further notice.
House of Representatives, Senate and Hall of Knights
The House of Representatives, the Senate and the basement of the Hall of Knights (where an exhibit is held on the history of Prinsjesdag) will also be temporarily closed due to the measures by the Dutch Government.
Frequently Asked Questions
– regarding the temporary cancellation of guided tours to the House of Representatives and the Binnenhof –
I have not received a message from ProDemos. Will my tour continue?
If you have booked a tour with ProDemos within the period of the 13th of March and the 30th of June, then your tour is cancelled. It is possible we were not (yet) able to reach you or we do not have your (correct) contact details.
Do you have questions about your booking and an answer is not featured on this page? Contact us by email at firstname.lastname@example.org. You can also reach us by phone during our office hours from 9 AM until 5 PM at 070-7570200
I have booked a tour later than the June 30. Will my tour continue?
The temporary suspension of tours to the House of Representatives and/or the Binnenhof does momentarily apply until the 30th of June. In the upcoming weeks we will decide whether to extend this period, in accordance with government policies.
However, due to all uncertainties concerning the reopening of the parliamentary buildings and the necessary measures with regards to social distancing, it is not possible to book any tours until the 31th of August 2020.
Bookings that were already made will remain valid until we know whether these bookings can continue or not. In case bookings are being cancelled, we will contact everyone personally about this.
My tour has been cancelled. When and how can I book a new tour?
For now it is not possible to book tours in the Visitor Centre for the period until the 31th of August 2020. Bookings that were already made, will remain valid until we know whether these bookings can continue or not. In case bookings are being cancelled, we will contact everyone personally about this.
We will re-open the booking system as soon as it is clear that tours can commence again. Keep an eye out on our website for new announcements. This also applies to regular group bookings.
If you booked your arrangements through ‘ProDemos Arrangements’, we kindly ask you to contact us through email@example.com for a new arrangement (but not before we’ve indicated that tours are possible again).
I have paid for my tickets, can I get a refund?
The costs you have made for tickets and/or group arrangements will be refunded, ProDemos will personally contact everyone has booked a guided (group) tour within the period until the 30th of June. Due to the great number of bookings this process could take some time. Thank you for your patience.
Can I still visit the House of Representatives, the Senate and the Hall of Knights?
The House or Representatives, the Senate and Hall of Knights are also temporarily closed for visitors.
I have a question, but it is not featured on this page. What do I need to do now?
Do you have questions about your booking and an answer is not featured on this page? Contact us by email at firstname.lastname@example.org. You can also reach us by phone during office hours: from 9 AM until 5 PM at 070-7570200.